Refund policy

Sales & Return Policy

Final Sale Items All sales of pre-built sets, loose minifigures, out-of-package products, and bulk LEGO® pieces are final — no returns or exchanges will be accepted on any of these items, in-store or online.

New, Sealed Items Returns or exchanges on new, sealed, boxed or bagged sets will only be accepted with a receipt or proof of purchase, within 30 days of purchase, and the item must be unopened and in good condition.

To start a return, contact us directly at lasvegassw@bricksandminifigs.com and we'll walk you through next steps. Items sent back without first reaching out will not be accepted.

Damages and Issues Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate and make it right.

Non-Returnable Items In addition to the final-sale categories above, we do not accept returns on sale items, gift cards, custom or special-order items, or hazardous materials.

Exchanges The fastest way to get the item you want is to return your eligible item first, then place a separate order once the return is approved.

European Union — 14-Day Cooling-Off Period If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must still be unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Refunds Once we've received and inspected your return, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval with no refund received, contact us at lasvegassw@bricksandminifigs.com.